Informativa sulla privacy
Last updated: September 14, 2024
This Privacy Policy describes how TakeCare collects, uses, and discloses your personal information when you visit, use our services, make a purchase on Tcare.com, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you," "your," and "yours" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, particularly to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources over the last 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit to us directly through our Services may include:
- Contact Information, such as your name, address, phone number, and email address.
- Order Information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information, such as your username, password, security questions, and other information used to secure your account.
- Customer Service Information, such as details you choose to include in communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide certain information about yourself directly. Failure to provide this information may prevent you from using or accessing these features.
What Information Do We Collect About Your Usage?
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment and fulfill your orders and provide you with the products or services you have requested, to perform the contract we have with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
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Providing Products and Services. We use your personal information to provide the Services to you and fulfill the contract we have with you, including processing your payments, fulfilling your orders, sending account or order notifications, managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may use. Shopify will process your information as outlined in their Privacy Policy and Consumer Privacy Policy.
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Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and displaying advertisements for products or services. This may include using your personal information to tailor Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
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Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraud, illegal activities, or malicious behavior. If you choose to use the Services and create an account, you are responsible for ensuring your account credentials are secure. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
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Communicating with You and Improving the Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure responsiveness, provide efficient services, and maintain our business relationship with you, in accordance with Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to operate our store with Shopify, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), for analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies using your browser's controls. Please note that deleting or blocking Cookies may negatively impact your user experience and result in certain Services or features being unavailable or malfunctioning. Additionally, blocking Cookies may not entirely prevent how we share information with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you inform us of your preference via GPC, we will treat this signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device. If we can link the device sending the signal to a Shopify account, we will also apply this request to the account. To learn more about Global Privacy Control (GPC), visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. These include:
- Vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
- Business and marketing partners to provide services and advertising. Our business and marketing partners will use your information according to their own privacy notices.
- When you ask us to disclose or otherwise consent to our disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or identity integrations, with your consent.
- With our affiliates or within our group of companies, in our legitimate interest of managing a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
In the past 12 months, we have disclosed the following categories of personal and sensitive information about users for the purposes described above in the "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" sections:
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order/account info | Vendors and third parties performing services on our behalf (e.g., Internet providers) |
| Commercial information, such as order info, purchase data, and customer service data | Business and marketing partners |
| Internet or other similar network activity, such as usage data | Business and marketing partners |
| Geolocation data such as IP addresses or other technical measures | Business and marketing partners |
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we share personal information for advertising and marketing purposes, as follows:
| Categories of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email, and phone number | Business and marketing partners |
| Commercial information, such as product or service purchase records | Business and marketing partners |
| Usage data | Business and marketing partners |
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites we do not control, you should review their privacy, security, and other terms of use. We do not guarantee or take responsibility for the privacy or security of those sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on how we or third parties use it. The inclusion of such links does not imply endorsement of the content or its operators unless stated in the Services.
Data About Children
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion.
As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as defined by applicable laws) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, any information you send to us may not be secure during transmission. We recommend you do not use unsecure channels to send sensitive or confidential information to us.
The duration of the retention of your personal information depends on various factors, such as whether we need that information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.
Your Rights
Depending on where you reside, you may have all or some of the rights listed below with regard to your personal information. However, these rights are not absolute and may only apply in certain circumstances. We may deny your request in some cases as permitted by law.
- Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
- Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
- Right to Correct: You may have the right to request that we correct the personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with some exceptions.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we not "sell" or "share" your personal information or opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in privacy laws. Please note that, if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will treat this as an automatic request to opt out of the "sale" or "sharing" of information for the device and browser you are using to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we deny your request. You can do this by responding directly to our denial.
- Manage Communication Preferences: We may send you promotional emails that you can opt out of at any time by using the unsubscribe option in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those concerning your account or any orders you’ve placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to the request. As required by applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as promptly as required by applicable law.
Complaints
If you have any complaints regarding how we handle your personal information, please contact us using the details provided below. If you are unsatisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us at the details provided below, or by submitting your complaint to your local data protection authority. For the EEA, here is a list of the supervisory authorities responsible for data protection.
International Users
Please note that we may transfer, store, and process your personal information outside of the country where you reside. Your personal information may also be processed by employees and third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will use recognized transfer mechanisms such as the European Commission’s standard contractual clauses or any equivalent contracts issued by the UK’s competent authority, unless the data is transferred to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at contact@mytakecares.com